FAQs
Where is JB Creates located?
We are located in Geelong, Victoria in Australia.
If you are local, you can arrange to pick up your order to save on shipping costs.
We are located in Geelong, Victoria in Australia.
If you are local, you can arrange to pick up your order to save on shipping costs.
Shipping:
We ship anywhere within Australia. Shipping costs will be calculated at the checkout.
Delivery time within Australia is currently estimated 7-business days for any print. NOTE: Due to Covid-19 these times are not guaranteed, though we will do everything we can to get your order to you ASAP.
We are working on international delivery options during Covid-19.
We are working on international delivery options during Covid-19.
Printing:
Your order is printed professionally on quality 300gsm art paper and made to order. This reduces the risk of damage when storing prints.
Can I track my order?
You will receive a tracking number after your order has been dispatched.
Framing:
Currently we don’t offer framing. However we can recommend different framing options for every budget.
Returns and Exchanges
Can I track my order?
You will receive a tracking number after your order has been dispatched.
Framing:
Currently we don’t offer framing. However we can recommend different framing options for every budget.
Returns and Exchanges
Unfortunately we do not offer any refunds for change of mind. However, if you have any issues with your purchase please contact us so we can work out an alternate solution.
How do I order a custom?
Refer to the CUSTOM tab
How long will a custom order take?
We try to work on a 2 week turnaround period. However this may be longer depending on how many customs are in the queue.
Refer to the CUSTOM tab
How long will a custom order take?
We try to work on a 2 week turnaround period. However this may be longer depending on how many customs are in the queue.
Can I get my print in black and white?
Yes, you can get in touch by sending us an email at jakebcreates@gmail.com
Yes, you can get in touch by sending us an email at jakebcreates@gmail.com
Can I change the background colour on my print?
Yes, you can get in touch by sending us an email at jakebcreates@gmail.com